Sourcepoint, a Firstsource company and provider of outsourced mortgage services and solutions, announced its investment in building its own domain-centric large language model (LLM) specific to the mortgage process.
The LLM significantly reduces the cycle time for pre-qualification and formal loan applications, according to Sourcepoint. This streamlined process balances the convenience of self-service with the personalized support of a dedicated loan officer, company leaders said.
It will be equipped with capabilities including classification, extraction, recommendation, and summarization. These capabilities will support credit assessments, loan quality checks, mortgage document digitization, risk assessment, and more, including insights into loan receivables management and process automation.
Additionally, the LLM aims to accelerate the development of artificial intelligence (AI) co-pilots and agentic workflows.
“This initiative aligns with our ‘inch wide, mile deep’ philosophy of bringing our deep domain expertise to our customers through deep-tech intervention,” Ritesh Idnani, managing director and CEO at Firstsource, said in a release. “Generative AI is transforming both our business and our clients’ operations, and this investment in a domain-centric LLM underscores our commitment to AI-led innovation. Mortgage is a critical domain for us, and we are uniquely positioned to capture the opportunity with the interplay of domain knowledge and technology.”
“It’s important that our deep domain expertise in mortgage is embedded in this new Gen AI model,” added Hasit Trivedi, chief digital and AI officer at Firstsource. “This ensures that knowledge is democratized and widely applicable across our engagements. We are using a unique approach by combining transformer architecture with techniques like model blending. This LLM will be a key addition to our expanding Firstsource relAI assets and offerings.”